Terms of service
OVERVIEW
This website is operated by Bare Bouquets. Throughout the site, the terms “we”, “us” and “our” refer to Bare Bouquets. Bare Bouquets offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
DELIVERY TIMES
Our delivery hours are between approximately 9am - 4pm. While we'll always do our best to meet requests, it is not always possible. Once all orders come in for the day our delivery route is structured so we can work out the most efficient delivery route.
REFUNDS
We are unable to offer any refunds if incorrect delivery information is provided or if we are unable to deliver your flowers due to an issue that is outside of our control.
Due to our quick turn around time we are unable to provide refunds for same-day orders. If you require a refund due to change of mind, 24 hours notice from selected delivery date is required. However, this will incur a $5 processing fee and you will be refunded the remaining amount.
If you think your item is faulty you must contact us via email at hello@barebouquets.com within 5 hours of receiving your item. If you have any concerns or are not happy with the quality of the flowers within your bouquet, we want to hear from you.
Please provide three clear photographs, including one of the full arrangement, of the flowers that you are concerned about and we will assess the issue from there. If we believe that your flowers do not meet our standards, at our discretion we will send you a replacement at our cost.
We always do everything possible to get your bouquet to the recipient, however, there will be a rare occasion where something goes wrong. This will be taken on a case by case basis.
We do not provide refunds for any of the following:
It is the senders responsibility to provide detailed and accurate delivery information. In some of these instances, it is possible for redelivery to be arranged but it will incur a $10 re-delivery fee if inside of our free delivery zone if outside of our free delivery zone the fee will be calculated on a case by case basis.
- Incorrect address
If the wrong address has been provided or the person is no longer at the address given the sender will be contacted and we will try to re-deliver the same day elsewhere, if possible for a redelivery fee.
- Incorrect name
If the recipient is in an office/apartment/hospital and the incorrect name is given we may not be able to deliver the bouquet. We will attempt to contact the sender. If we are unable to contact you we will return the flowers to our home studio. Redelivery can be organised for a $10 re-delivery fee.
- Secure apartments / properties
If the bouquet is being sent to a secure apartment or property, please ensure the recipient is home to receive the bouquet. If the recipient is not home at the time of delivery the sender or recipient will be contacted and will be given the option to leave the bouquet, after which bare bouquets assumes no responsibility for the bouquet if they are stolen or damaged, if it is not suitable to leave the bouquet we are able to re-deliver the following delivery day for a $10 re-delivery fee.
- Recipient is not home
If no one is home or there is no answer at the time of delivery, we will leave the bouquet by the door in a safe area. If there is nowhere safe, the sender or recipient will be contacted and we will try to re-deliver the same day elsewhere, if possible, for a $10 re-delivery fee. If the bouquet is left and you have provided the wrong delivery address, and the incorrect recipient does not come forward you will have to place an entirely new order and no refund will be provided.
- No longer at the given address
If the recipient has been discharged from hospital, the bouquet will be returned to our home studio. The sender or recipient will be contacted and we will attempt to redeliver for the same-day for an additional $10 re-delivery fee. If same day is not possible due to time constraints, we are able to re-deliver the following delivery day for a $10 re-delivery fee.
If the recipient is no longer at work, at time of delivery, we will leave with a colleague if appropriate or we will return flowers to our home studio and they can be delivered for an additional fee.
- Fault of internal mail room
If a bouquet has been delivered to an internal mail room or station and the bouquet has not been passed on to the intended recipient, unfortunately, we are not able to be held accountable and the query will need to be addressed with the place it was left with.
- Other reasons for attempted non-delivery
If there is any other reason that we are not able to deliver to the intended recipient, the sender or recipient will be contacted and given the option to re-deliver the following delivery day for a $10 re-delivery fee.
FLOWER QUALITY
We use many different flowers, based on seasonal availability and quality. While we do try and make sure that all of the flowers that we send out are of a high standard of quality we are not able to avoid natural markings and discolouration of some petals/leaves.
We are unable to provide any refunds due to heat affected flowers, flower life is naturally reduced in warmer temperatures. Generally, your flowers should last at least two to three days.
It is the responsibility of the receiver to follow correct procedures when caring for their flowers.
SIZE STANDARDS
Because we try to make unique and fun bouquets every day we do not adhere to a strict stem count in our bouquets. Particularly in a year full of fires, floods and a pandemic the price of flowers has fluctuated dramatically so we are unable to guarantee a particular number of stems. However, we do adhere to a strict value standard. So, for example, if we find an amazing high priced stem from a local grower – there may only be two other flowers and one type of foliage that day, however, the value is always consistent. We will never provide less value in our bouquets.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@barebouquets.com.