Refund policy
REFUNDS
We are unable to offer any refunds if incorrect delivery information is provided or if we are unable to deliver your flowers due to an issue that is outside of our control.
Due to our quick turn around time we are unable to provide refunds for same-day orders. If you require a refund due to change of mind, 24 hours notice from selected delivery date is required. However, this will incur a $5 processing fee and you will be refunded the remaining amount.
If you think your item is faulty you must contact us via email at contact@barebouquets.com within 5 hours of receiving your item. If you have any concerns or are not happy with the quality of the flowers within your bouquet, we want to hear from you.
Please provide three clear photographs, including one of the full arrangement, of the flowers that you are concerned about and we will assess the issue from there. If we believe that your flowers do not meet our standards, at our discretion we will send you a replacement at our cost.
We always do everything possible to get your bouquet to the recipient, however, there will be a rare occasion where something goes wrong. This will be taken on a case by case basis.
We do not provide refunds for any of the following:
It is the senders responsibility to provide detailed and accurate delivery information. In some of these instances, it is possible for redelivery to be arranged but it will incur a $10 re-delivery fee if inside of our free delivery zone if outside of our free delivery zone the fee will be calculated on a case by case basis.
- Incorrect address
If the wrong address has been provided or the person is no longer at the address given the sender will be contacted and we will try to re-deliver the same day elsewhere, if possible for a redelivery fee.
- Incorrect name
If the recipient is in an office/apartment/hospital and the incorrect name is given we may not be able to deliver the bouquet. We will attempt to contact the sender. If we are unable to contact you we will return the flowers to our home studio. Redelivery can be organised for a $10 re-delivery fee.
- Secure apartments / properties
If the bouquet is being sent to a secure apartment or property, please ensure the recipient is home to receive the bouquet. If the recipient is not home at the time of delivery the sender or recipient will be contacted and will be given the option to leave the bouquet, after which bare bouquets assumes no responsibility for the bouquet if they are stolen or damaged, if it is not suitable to leave the bouquet we are able to re-deliver the following delivery day for a $10 re-delivery fee.
- Recipient is not home
If no one is home or there is no answer at the time of delivery, we will leave the bouquet by the door in a safe area. If there is nowhere safe, the sender or recipient will be contacted and we will try to re-deliver the same day elsewhere, if possible, for a $10 re-delivery fee. If the bouquet is left and you have provided the wrong delivery address, and the incorrect recipient does not come forward you will have to place an entirely new order and no refund will be provided.
- No longer at the given address
If the recipient has been discharged from hospital, the bouquet will be returned to our home studio. The sender or recipient will be contacted and we will attempt to redeliver for the same-day for an additional $10 re-delivery fee. If same day is not possible due to time constraints, we are able to re-deliver the following delivery day for a $10 re-delivery fee.
If the recipient is no longer at work, at time of delivery, we will leave with a colleague if appropriate or we will return flowers to our home studio and they can be delivered for an additional fee.
- Fault of internal mail room
If a bouquet has been delivered to an internal mail room or station and the bouquet has not been passed on to the intended recipient, unfortunately, we are not able to be held accountable and the query will need to be addressed with the place it was left with.
- Other reasons for attempted non-delivery
If there is any other reason that we are not able to deliver to the intended recipient, the sender or recipient will be contacted and given the option to re-deliver the following delivery day for a $10 re-delivery fee.
FLOWER QUALITY
We use many different flowers, based on seasonal availability and quality. While we do try and make sure that all of the flowers that we send out are of a high standard of quality we are not able to avoid natural markings and discolouration of some petals/leaves.
We are unable to provide any refunds due to heat affected flowers, flower life is naturally reduced in warmer temperatures. Generally, your flowers should last at least three days.
It is the responsibility of the receiver to follow correct procedures when caring for their flowers. If these procedures are not followed as listed on our website then we are unable to guarantee the longevity of the flowers.